Privacy Policy

Privacy Policy

Effective Date: 1 September 2025

This Privacy Policy outlines how Donna Hall, a trading name of The Specialist Cleaning Group, collects, uses, and protects your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We are committed to handling your data ethically, transparently, and securely across all our coaching and training services.

1. Who We Are

Donna Hall
A trading name of The Specialist Cleaning Group
 25 Vernon Place, Dunstable, Bedfordshire, LU5 4EX

info@thespecialistcleaninggroup.co.uk
Data Controller: Donna Hall

2. What Data We Collect

When you interact with us through our coaching, mentoring, online programs, or website, we may collect:

• Full name, contact details, and business name
• Email, phone number, and social media handles
• Payment and invoicing details
• Notes from coaching calls or training sessions
• Marketing preferences and consent
• Website usage data (e.g. IP address, browser type, pages visited,      cookies)

3. Payment Information

We do not directly collect or store your card or bank details. All payments are securely processed via:

• Stripe – stripe.com/gb/privacy
• GoCardless –      gocardless.com/legal/privacy

These providers are responsible for securing your payment data and operate in compliance with data protection laws.

4. How We Collect Data

We collect personal data when you:

• Sign up for our coaching, courses, or email list
• Fill out forms, quizzes, or surveys
• Contact us via website, email, social media, or messaging apps
• Make a payment or download a digital product
• Visit our website (via cookies and analytics tools)

5. Why We Collect Your Data (Legal Basis)

We process personal data under the following lawful bases:

• Contract – to      deliver coaching, programs, and resources
• Consent – for      email marketing or testimonials
• Legitimate Interests – for      improving services and understanding client needs
• Legal Obligation – to      meet accounting, recordkeeping, or regulatory duties

6. How We Use Your Information

We may use your data to:

• Deliver coaching services, digital products, and training
• Communicate with you about your programs, progress, or questions
• Send relevant updates, resources, or offers (with your permission)
• Analyse trends to improve services and marketing
• Meet legal, financial, or contractual requirements

We will never sell or rent your personal data.

7. Marketing & Communications

We only send emails or messages when you’ve given permission.

You can unsubscribe or update your preferences at any time by:

• Clicking the “unsubscribe” link in any email
• Contacting us directly at info@thespecialistcleaninggroup.co.uk

8. Cookies & Website Usage

We use cookies and tracking tools to enhance your experience and measure traffic to our website.

Data collected may include:

• IP address and browser type
• Pages viewed and time spent
• Device and location data
• Referring websites or social platforms

You’ll be asked to consent to non-essential cookies when you first visit our site. You can manage cookies through your browser settings at any time.

9. Data Sharing

We may share your data with:

• Third-party services that support our business (e.g., email      providers, CRM tools, learning platforms)
• Payment processors (Stripe, GoCardless)
• Legal, tax, or regulatory bodies if required

All third parties are GDPR-compliant and bound by confidentiality and data protection agreements.

10. International Transfers

Some of our tools and providers may operate outside the UK. In these cases, we ensure your data is protected by appropriate safeguards, such as Standard Contractual Clauses.

11. Data Retention

We retain your data only as long as necessary to:

• Deliver coaching and services
• Fulfil contractual or legal obligations
• Maintain records for financial or compliance reasons

When no longer required, your data will be securely deleted or anonymised.

12. Your Rights Under UK GDPR

You have the right to:

• Access your personal data
• Request correction or deletion of your data
• Object to or restrict certain types of processing
• Withdraw consent at any time (if consent was the basis)
• Request a copy of your data in portable format
• Lodge a complaint with the ICO at www.ico.org.uk

To exercise your rights, contact info@thespecialistcleaninggroup.co.uk

13. Data Security

We use strong technical and organisational measures to protect your data from misuse, loss, or unauthorised access.

14. External Links

Our site or communications may include links to external websites or services. We’re not responsible for how they collect or use your data. Please read their privacy policies independently.

15. Updates to This Policy

We may occasionally update this Privacy Policy to reflect changes in services, regulations, or technology. Please check back regularly for updates.

16. Contact Us

If you have any questions about this policy or your data, please contact:

Donna Hall
info@thespecialistcleaninggroup.co.uk
📍 25 Vernon Place, Dunstable, Bedfordshire LU5 4EX
Donna Hall
A trading name of The Specialist Cleaning Group